What behavior should a flight attendant model during emergency procedures?

Modeling calmness and assurance is critical for flight attendants during emergency procedures because their behavior sets the tone for passenger reactions. In high-stress situations, such as emergencies, passengers often look to the flight crew for guidance and reassurance. When flight attendants demonstrate a composed demeanor, it helps to instill confidence in passengers, encouraging them to follow instructions and remain as calm as possible.

In emergencies, if flight attendants display calmness, it can significantly reduce panic and chaos among passengers. This behavior not only helps in managing the evacuation process more effectively but also promotes a sense of security that can be crucial for ensuring everyone's safety. Passengers are more likely to respond positively and efficiently to emergency protocols when they see the crew acting confidently and assuredly.