What is the primary focus of cabin crew during unexpected turbulence?

The primary focus of cabin crew during unexpected turbulence is to secure passengers’ safety. When unexpected turbulence occurs, it can create a chaotic environment onboard, and the cabin crew must act swiftly to ensure that all passengers are safely seated and secure in their seatbelts. This means communicating with passengers effectively to help them understand the situation and following established safety protocols.

The cabin crew's training emphasizes prioritizing passenger safety above all else in such scenarios. They may instruct passengers to fasten their seatbelts, stow away items that could become projectiles, and remain calm to ensure that everyone adheres to the safety measures. By focusing on passenger safety, the cabin crew not only mitigates potential injuries but also helps maintain order and provides reassurance during what can be a stressful experience.