What should be done if a passenger has a known allergy?

When dealing with a passenger who has a known allergy, it's essential to communicate this information to all relevant crew members and ensure that allergens are avoided during food service. This proactive approach is critical for the safety and well-being of the passenger. Allergic reactions can vary in severity, and even if the allergy is not considered life-threatening by some, it can still pose significant health risks and lead to distress for the affected individual.

By informing crew members, you ensure that everyone is aware of the situation and can take appropriate steps to manage the passenger's meal choices effectively. This includes double-checking ingredients and preparing food in a way that minimizes the risk of cross-contamination.

While providing allergen-free options may seem like a reasonable approach, it may not be sufficient by itself without clear communication and awareness among the crew. Ignoring the allergy or relying on the passenger to manage their own food needs can lead to dangerous situations, as they may not be able to fully trust the food preparation processes or may inadvertently encounter allergens without proper safeguards in place.