What should cabin crew members do during unexpected turbulence?

During unexpected turbulence, cabin crew members should prioritize their safety and the safety of the passengers, which is why securing themselves in their seats with their harnesses fastened or taking the nearest available seat is the appropriate action. This ensures that they are not at risk of injury from sudden movements or jolts caused by the turbulence.

While engaging with passengers to calm them down or continuing service as usual might seem like supportive actions, they could put both the crew and passengers at greater risk during turbulent conditions. Preparing for emergency landing procedures is also not usually necessary unless there are specific indicators suggesting that the turbulence might escalate into a more serious situation. Therefore, the primary focus during unexpected turbulence is for the crew to secure themselves to maintain their ability to manage the cabin safely.